At Spire we believe that our clients expect a continually improving service. We aim to continually improve the service we provide to meet our client’s requirements and to produce finished work of which we can justifiably be proud.
Spire aims to achieve the above by implementing a management system that complies with the international standard of good practice BS EN ISO 9001 and the Lexcel Legal Practice Quality Mark. It also includes a commitment to meet the requirements of our clients, as well as legal and regulatory requirements. Also to continual development of the system and helping to ensure it remains effective.
Only by providing an outstanding service and product quality will we achieve our aims of long term success and sustained improvements.
All personnel within the business are responsible for the quality of their work. The business provides training and has established systems to assist all personnel to achieve the standards required.
While we endeavour to produce work and offer a service that we can be proud of, we have to recognise that we don’t always achieve our own standards. When a client complains, we are committed to investigating the complaint and will do our best to put right all justified complaints.
The policy, organisation and procedures necessary to achieve the required standards are described in our Quality Management System.