At Spire we believe that our clients expect a high level of service. We aim to continually improve the service we provide to meet our clients’ requirements and to produce finished work of which we can justifiably be proud.
We will actively work at continually reviewing and updating quality driven objectives, improving our quality standards, and implementing these in accordance with procedures and processes which support the management and day-to-day operation of our business.
Spire aims to achieve the above by implementing a management system that complies with Lexcel Legal Practice Quality Mark and LawNet Quality Standard (ISO 9001). It also includes a commitment to meet the requirements of our clients, as well as legal and regulatory requirements.
Only by providing an outstanding service and quality will we achieve our aims of long-term success and sustained improvements.
All personnel within the business are responsible for the quality of their work. The business provides training and has established systems to assist all personnel to achieve the standards required.
While we endeavour to produce work and offer a service that we can be proud of, we must recognise that we don’t always achieve our own standards. When a client complains, we are committed to investigating the complaint and will do our best to put right all justified complaints.
The policy, organisation and procedures necessary to achieve the required standards are described in our Client Care Manual and Client Service Charter.
